jkpk Privacy Policy

1. Introduction

jkpk is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains how jkpk collects, stores, uses, and protects your personal information.

Please read this policy in full before using our website, mobile application, or any related services. This privacy policy is an integral part of jkpk's terms and conditions. If you disagree with any part of this policy, please refrain from using our services.

jkpk always operates with transparency and is committed to protecting your privacy. Your personal information is completely safe with us, and we never sell your information to third parties without your permission.

2. What Information We Collect

For the purposes of registration and service delivery at jkpk, we collect the following types of information:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — our services are for users aged 21 and above only)
• Email address
• Mobile number (Bangladeshi)
• Current address
• National ID card or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Transaction history (deposits and withdrawals)
• Payment method details (full card numbers are not stored)

2.3 Technical and Usage Information

• IP address and device information
• Browser type and version
• Operating system information
• Cookie and session data
• Gaming activity logs (play history, bet details)
• Login time and session duration

2.4 Communication Information

If you contact our customer service team, information exchanged via live chat messages or email may be recorded. This is used to improve service quality and resolve disputes.

3. How We Collect Information

jkpk collects your information in the following ways:

• Registration Form: Information you provide when creating an account.
• Identity Verification Process: Documents submitted as part of the KYC (Know Your Customer) process.
• Payment Transactions: Information automatically collected during deposits and withdrawals.
• Cookies and Tracking: To improve your website browsing experience.
• Customer Service Contact: Information received via live chat or email.
• Third-Party Verification Services: From approved partners for identity and age verification.

4. Purpose of Using Information

jkpk uses your personal information for the following legitimate purposes:

4.1 Account Management

Your information is used to create, verify, and manage your account. This includes identity verification, age verification, and ensuring account security.

4.2 Payment Processing

To process your deposit and withdrawal requests and to complete financial transactions securely. The minimum deposit amount at jkpk is ৳300 and the minimum withdrawal is ৳1,000.

4.3 Customer Service

To respond to your questions, complaints, and support requests. Our 24/7 Bengali live chat support team uses this information to resolve your issues quickly.

4.4 Security and Fraud Prevention

To prevent unauthorized access, fraud, and money laundering. To detect suspicious activity and maintain the integrity of our platform.

4.5 Meeting Legal Obligations

Information may be used to meet applicable laws, regulations, and regulatory requirements. This also includes AML (Anti-Money Laundering) related obligations.

4.6 Service Improvement

Information is used for analytical purposes to improve our platform, gaming experience, and overall service quality.

5. Data Storage and Security

jkpk uses industry-standard security technology to protect your personal information. Our security measures are as follows:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Database Encryption: Sensitive information remains encrypted even when stored.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication: An additional security layer for logging into your account.
• Regular Security Audits: Our system security is tested on a regular basis.
• Restricted Employee Access: Only authorized staff can access your personal information.

Although we are committed to ensuring the highest level of security, it is not possible to guarantee complete security on the internet. However, jkpk will always continue its best efforts to protect your information.

5.1 Data Retention Period

Your personal information will be retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a period required by law in order to meet legal obligations.

6. Sharing Information with Third Parties

jkpk does not sell your personal information. However, in certain circumstances we may share information with trusted partners:

6.1 Payment Processors

Payment services such as bKash, Nagad, and Rocket receive the information necessary to process transactions. These partners have their own privacy policies.

6.2 Identity Verification Services

As part of the KYC process, necessary information may be shared with approved identity verification agencies.

6.3 Legal Authorities

We are obliged to provide necessary information upon a valid legal order, court directive, or request from a regulatory authority.

6.4 Technology Service Providers

Limited information may be shared with contracted partners for cloud hosting, analytics, and security services. These partners are required to comply with jkpk's privacy standards.

Outside of the cases mentioned above, your personal information is not provided to any third party without your permission.

7. Cookie Policy

Cookies and similar technologies are used on the jkpk website. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze website usage and improve services.
• Security Cookies: For fraud prevention and account protection.

7.2 Cookie Control

You can control cookies from your browser settings. However, disabling certain cookies may cause some website features to not work properly.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If there is any error in your information, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to Restrict Processing: In certain cases you may request that processing of your information be limited.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request to receive your information in a structured format.

To exercise these rights, email [email protected]. We will respond to your request as quickly as possible in accordance with applicable law.

9. Protection of Minors' Information

jkpk's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that someone under the age of 21 has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our services, please contact [email protected].

10. International Data Transfers

jkpk is a platform that serves Bangladeshi users. In some cases your information may be stored or processed on servers located abroad. Regardless of where information is processed, we ensure that adequate protective measures are maintained.

For international data transfers, we maintain contractual arrangements to ensure appropriate protection at each destination.

11. Policy Changes

jkpk may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continuing to use our services after any changes will be taken as your agreement to the updated policy. It is therefore recommended that you always visit this page and read the latest version.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support — chat with us directly through our website

We are committed to responding to your contact quickly. Privacy-related requests are generally processed as soon as possible after receipt.